Privacy Policy

Information We Collect

We collect only the information necessary to provide our services:

• Full Name — used for account registration and identification
• Email Address — used for authentication and account management
• Phone Numbers — used to process mobile top-up and recharge transactions

We do not collect location data, contacts, health information, or any financial data beyond what is required to process recharge transactions.

How We Use Your Information

The information we collect is used strictly for:

• Creating and managing your SimPay agent account
• Processing mobile recharge and top-up transactions
• Authenticating your identity and securing your account
• Providing customer support and resolving issues
• Sending important service updates and notifications

We do not use your data for advertising or sell it to third parties.

Third-Party Sharing

SimPay does not sell, trade, or rent your personal information to third parties. We may share limited data only in the following cases:

• Telecom Providers — phone numbers are shared with providers solely to process recharge transactions
• Legal Requirements — if required by law or to protect our rights

Data Security

We take the security of your data seriously. SimPay uses industry-standard measures to protect your information:

• All data transmission is encrypted via HTTPS/TLS
• Authentication tokens are securely stored and validated
• Access to user data is restricted to authorized personnel only

While we implement strong security practices, no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your information.

Data Retention & Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data

To exercise any of these rights, contact us at the email below. We will respond within 30 days.

Children's Privacy

SimPay is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of SimPay after changes constitutes acceptance of the updated policy.